Thursday, January 10, 2008

Thanks Apple !

I got this letter from Apple when I was trying to get my laptop put all back together. All my iTunes songs were not backed up (Yes, I know that's why I got an external hard drive now) but since my hard drive , APPLE product, crashed....why would they NOT just let me have the songs back again ?


Dear Stephanie,

After researching your request, I found that on 4/1/07 you were
allowed to redownload the purchases you had made with the account
"steffoush@sbcglobal.net." This was an exception to the iTunes Store
Terms of Sale. I'm sorry, but the iTunes Store can't make another
exception for you.

The Terms of Sale are available for you to review here:
http://www.apple.com/legal/itunes/ww

Apple encourages customers to back up their hard disks regularly. If
the disk needs to be replaced, you can restore your purchases and other
data from the backup and avoid the need to purchase replacement copies
of your collection. These articles may be helpful:

How to back up your media in iTunes (for iTunes 7 users)
http://www.info.apple.com/kbnum/n302392

How to back up your media in iTunes 5 or 6
http://www.info.apple.com/kbnum/n304278

Copying iTunes Store purchases from your iPod or iPhone to a computer
http://docs.info.apple.com/article.html?artnum=305465

Thank you for using the iTunes Store. We appreciate your business.

Sincerely,

Kara
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

SO of course I wrote a little letter back to Apple.....did you think I wouldn't.....and this is the response that I got back....

Hello Stephanie,

My sincerest apologies that your purchase history reposting was denied
before. I definitely know how upsetting this must be for you as you do
have an extensive history of purchases. My name is Vicki and please be
assured I am happy to help in any way I can.

The iTunes Store wants to give you the opportunity to redownload (at no
charge) all the titles you purchased on the account
"steffoush@sbcglobal.net" that are still available. Please note that
this is the last and final exception to re-download your purchases. Follow
these steps to redownload the available items:

1) Make sure you're using the latest version of iTunes. It can be
downloaded free of charge from the iTunes website:

http://www.itunes.com/download

2) From the Store menu at the top, choose Check for Purchases (if
you're unable to upgrade and are using iTunes 6 or earlier, you'll find this
option in the Advanced menu).

3) Enter your account name and password, then click Check. Your
purchases should begin downloading. If you receive an error message while
downloading, try again after turning off any firewall or web-accelerator
software that you may have installed.

If you want to pause your downloads and resume later, click Downloads
on the left side of iTunes, then click the Pause All button in the lower
right corner. When you're ready to resume downloading, just choose
"Check for Purchases" from the pull-down Store menu at the top, enter your
account name and password, then click the Check button.

I examined your purchase history and found that the iTunes Store has
modified or removed the following titles since you purchased them, so
they could not be added back to your account:

"Best of Ghost Hunters, Vol. 1", "Spirits of San Francisco", "Crank
That (Soulja Boy)", "Flake", "Brown Eyed Girl", "Back 2 Good", "Real
World", "Wait for You", "Beach Games", "Wake Up", "If Everyone Cared",
"Cocktails", "Phyllis's Wedding", "Ben Franklin", "This Is Your Life", "On
the Turning Away", "Come Back to Bed", "Cupid's Chokehold (Featuring
Patrick Stump)", "Redneck Woman", "Back from Vacation", "Iron Man", "Take
Me Out", "Guided Meditation for Sleep", "Take Me Home Tonight (Be My
Baby)", "Savin' Me", "Photograph", "Beverly Hills", "Insane in the
Brain", "Whenever I Call You "Friend"", "Don't Stop 'Til You Get Enough",
"Rockin' the Suburbs", "Landed", "You Are Holy (Prince of Peace)", "What I
Like About You", "Superman (It's Not Easy) [Acoustic]", "She Talks to
Angels", "A Dream Is a Wish Your Heart Makes", "For the Sake of the
Call / I Will Be Here / Magnificent Obsession / More to This Life / Dive
Medley", "How Great Is Our God / How Great Thou Art (2006 GMA Music
Awards Performance)", "Grace Like Rain", "Beautiful Love (Theme From
"8th & Ocean")", "No More (Baby I'ma Do Right)", "Love Me Tender", "When
Did You Fall (In Love With Me) [Groovin' Version]", "Lemonade", "Check
On It", "Found a Way", "Hollywood Girl", "Circles", "Down with the
Sickness", "Lazy Sunday", "Basketball", "Santa Claus Is Comin' to Town",
"All I Want for Christmas Is You", "Baby, It's Cold Outside", "Grandma
Got Run Over by a Reindeer", "Twelve Days of Xmas", "We Wish You a Merry
Christmas", "Silent Night / Away In a Manger", "I Hate Xmas Parties",
"Jingle Bell Rock", "On the Road Again", "Ring of Fire", "Folsom Prison
Blues", "It's Still Rock and Roll to Me", "Shake a Tail Feather", "A
Nightmare On My Street", "Here I Go Again", "Don't Tell Me You Love Me",
"Up Up Up", "It's On", "Everybody Pass Me By", "I Can Only Imagine",
"Hollaback Girl", "Georgia Rain", "Baby Girl (2nd Version) [Remix]",
"Different", "Mary Had a Little Lamb", "Name Your Shapes", "Mind Your
Manners", "26 Letters", "County to Twenty", "Listen!", "The Coffee
Song", "All I Wanna Do Is Play", "Playground", "Things That I Like",
"Street Official Mixtape, Vol. 7", "Do You Right", "So Long & Thanks for All
the Fish", "Taylor, the Latte Boy", "It Will Be Me", "The Song
Remembers When", "Telescope Eyes", "If You Can Dream", "The Princess Dance",
"Open the Eyes of My Heart", "Trading My Sorrows", "Red Hill Mining
Town", "D-Qwan Boogie", "Gotta Get Up from Here (Radio Edit)", "Canned
Heat", "Time After Time", "Alternate Ending Montage", "Hey Julie", "When
You Say Nothing at All", "Forever Young", "You Are Holy (Prince of
Peace)", "Jingle Bell Rock", "Let It Snow, Let It Snow, Let It Snow", "Baby,
It's Cold Outside", "Drops of Jupiter", "Be My Escape", "You're My Best
Friend", "Float On", "Somebody Told Me", "Predictable", "Come Clean",
"Around the Sun Redux - Album Sampler", "Breakaway", "1985", "All
Things New", "Let Me Out", "Sadie Hawkins Dance", "Ooh Ahh", "What a Fri
end We Have in Jesus/Old Rugged Cross/How Great Thou Art", "In Love
With the 80's (Pink Tux To the Prom)", "Come On Eileen", "So Far so
Good", "She Will Be Loved (Acoustic)", "Chop Suey!", "Take Me Out", "Hold
On", "This Love (Acoustic)", "Sunday Morning (Acoustic)", "Harder to
Breathe (Acoustic)", "Mama, I'm Coming Home", "Main Title / Once Upon a
Dream / Prologue", "Crazy Train", "Bark at the Moon", "No More Tears",
"What's Your Name", "This Is Halloween", "Go the Distance", "Part of Your
World", "Teenage Dirtbag", "Meant to Live", "Somebody to Love",
"Waiting for That Day/You Can't Always Get What You Want"

Fortunately, if you have an iPod or iPhone, and if you put any of these
purchases on it, you can transfer them back to your computer using
iTunes 7. You'll find instructions in this article:

http://docs.info.apple.com/article.html?artnum=305465

I strongly advise that you back up your iTunes library as soon as
possible and thereafter on a regular basis as this is the final reposting of
your purchases.

These articles explain the backup process:

How to back up your media in iTunes
http://www.info.apple.com/kbnum/n302392

Use a Smart Playlist to make regular backups of your music in iTunes
http://www.info.apple.com/kbnum/n93474

iTunes: How to back up and restore playlists
http://www.info.apple.com/kbnum/n93763

If you have any other questions or concerns please contact us back and
we will be happy to assist you. Thank you for being valued iTunes Store
customer Stephanie. Have a wonderful day!

Sincerely,

Vicki
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

Okay this is going to be said in my BEST church lady voice....Welllll isn't that conveinant.....all those songs were no longer available to me anymore due to iTunes "modifying" or "deleting" them from iStore........Nice Apple..nice job !!!!!

3 comments:

3boysmom said...

well, take that for customer service, huh?!?!

Lorraine said...

That sucks ------- balls. No more Brown eyed Girl?? Who deletes Brown Eyed Girl? I have several Cd's that have that song on it, so if you need to download, I'll be happy to lend you one.

Anonymous said...

Im sorry but I have a hard time believing that those songs arent available or were "modified" since you bought them. Well, Im sure I have a few CDs that you can borrow to "listen" to. Not to download of course but you are more than welcome to "listen" to them.;) WR